Refund policy

Cancellation/ Change Policy

We should be able to change or cancel the order before it is shipped out. Reach us via email at contact@venbafragrance.com for any change/ cancellation requests. Once the item is shipped, it will be considered a return request.

Return Policy

Our return policy lasts up to 30 days from the date of delivery. We do not offer returns/refunds for any orders outside the US. All international sales will be final.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will provide you with the return shipping label and 10% will be adjusted as restocking fees. 

If the seal is opened or if the product is used, there will be a minimum of 20% restocking fee (This could increase depending on the level of usage).

Your return shipment will be inspected, and we will process the refund to your original method of payment or store credit. Please allow us two days to process the refund once we receive the product back.